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FCC Public Safety & Homeland Security Bureau Issues Public Notice: Communications Providers Must Comply With 911, 988 Outage Notification Obligations
WASHINGTON, Sept. 26 -- The Federal Communications Commission Public Safety and Homeland Security Bureau issued the following public notice (PS Docket Nos. 15-80, 13-75, 23-5; ET Docket No. 04-35; WC Docket No. 18-336):
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The Public Safety and Homeland Security Bureau (PSHSB) of the Federal Communications Commission (Commission or FCC) issues this Public Notice to remind cable, satellite, wireless, wireline, interconnected VoIP, covered 911 service providers, and covered 988 service providers of their obligations under the Commission's rules to provide timely and actionable notification of
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WASHINGTON, Sept. 26 -- The Federal Communications Commission Public Safety and Homeland Security Bureau issued the following public notice (PS Docket Nos. 15-80, 13-75, 23-5; ET Docket No. 04-35; WC Docket No. 18-336):
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The Public Safety and Homeland Security Bureau (PSHSB) of the Federal Communications Commission (Commission or FCC) issues this Public Notice to remind cable, satellite, wireless, wireline, interconnected VoIP, covered 911 service providers, and covered 988 service providers of their obligations under the Commission's rules to provide timely and actionable notification ofoutages that potentially affect 911 and 988 service.
Public safety organizations have made us aware of many examples of providers sending vague, inaccurate, or unnecessary notifications. This Public Notice highlights key requirements of the Commission's outage notification rules, including:
* Cable communications, satellite communications, wireless, wireline, interconnected VoIP, covered 911, and covered 988 service providers must notify 911 and 988 special facilities about outages that potentially affect those special facilities./1
* Providers must notify 911 and 988 special facilities about such an outage as soon as possible, but no later than 30 minutes after the discovery of the outage./2 To fulfill this obligation, providers must take reasonable steps to discover outages./3
* When they discover an outage that potentially affects a 911 or 988 special facility, providers must send notifications to the applicable special facilities that convey all available material information about an outage./4
* Providers must send follow-up notifications as soon as possible after additional material information becomes available, with the first follow-up due no later than two hours after initial contact with the applicable special facility./5 Providers must notify the applicable special facility when service has been restored./6
* Providers must identify and maintain current contact information appropriate for 911 and 988 outage notifications at each 911 and 988 special facility that serves areas that the provider serves./7 Providers may use services offered by third-party vendors that assist in satisfying their notification obligations.
Failure to comply with the special facility notification requirements may result in enforcement action./8 Overall, we urge providers to provide better notifications, rather than more notifications that confuse or mislead public safety officials about outages.
I. PROVIDERS THAT MUST SEND 911 AND 988 OUTAGE NOTIFICATIONS
Under the Commission's rules, cable communications, satellite communications, wireless, wireline, interconnected VoIP, and covered 911 service providers, as defined in section 4.3 and 9.19(a)(4) of the Commission's rules, as applicable, must notify 911 special facilities, including Public Safety Answering Points (PSAPs), that may be affected by an outage that potentially affects 911 service./9
This requirement applies to all outages that potentially affect a 911 special facility that providers "experience[] on any facilities that they own, operate, lease, or otherwise utilize."/10 Consequently, the notification requirement applies not only to facilities-based providers but also to resellers to the extent that they "lease or otherwise utilize" facilities to provide communications services to their customers./11 Providers must send notifications about outages to their services that arise not only in their call origination networks but also in other locations, such as the "middle mile" or wholesale transport network facilities they own, operate, lease, or otherwise utilize./12 Providers that are required to submit 911 outage notifications must send notifications about outages of their services that potentially affect a 911 special facility even if the outage is caused by or otherwise relates to the operations of a third-party service provider that manages, routes, or otherwise contributes to 911 call processing./13
Under the Commission's rules, cable communications, satellite communications, wireless, wireline, interconnected VoIP, and covered 988 service providers must also notify a 988 special facility-- i.e., the Substance Abuse and Mental Health Services Administration (SAMHSA), the Department of Veterans Affairs (VA), and the 988 Lifeline administrator/14--of outages that potentially affect that special facility./15 Covered 988 service providers are entities that provide the 988 Lifeline with capabilities such as the ability to receive, process, or forward calls./16 As with 911 outages, providers must send notifications about outages to their services that potentially affect 988 special facilities and that arise in "middle mile" or wholesale transport network facilities./17
II. TIMING OF NOTIFICATION
Providers must notify each affected 911 or 988 special facility as soon as possible, but no later than 30 minutes after discovering an outage that potentially affects 911 or 988 service./18 Discovery of an outage triggers the 30-minute deadline for providers subject to the notification rules, regardless of whether the outage is first discovered by an originating service provider or a third party that the provider utilizes to manage, route, or otherwise contribute to 911 and 988 call processing and transmission, such as a transport provider./19 A third party's discovery of the outage is attributed to the provider for the purpose of sending timely outage notifications./20
While the 30-minute deadline to notify a potentially affected 911 or 988 special facility does not begin to run until the provider discovers that a reportable outage exists, providers have an obligation to take reasonable steps to discover outages./21 We expect that providers will design their systems to ensure prompt internal notification about events that could lead to an outage. Providers also cannot delay notification while attempting to determine all material information about an outage,/22 or while identifying every 911 or 988 special facility that may be affected./23
III. CONTENT OF NOTIFICATIONS
Notifications must include all available material information about the outage./24 "Material information" includes the following ten data elements:
1. An identifier unique to each outage;
2. The name, telephone number, and email address at which the notifying service provider can be reached for follow-up;
3. The name of the service provider(s) experiencing the outage;
4. The date and time when the incident began (including a notation of the relevant time zone);
5. The type of communications service(s) affected;
6. The geographic area affected by the outage;
7. A statement of the notifying service provider's expectations for how the outage potentially affects the 911/988 special facility (e.g., dropped calls or missing metadata);
8. The expected date and time of restoration, including a notation of the relevant time zone;
9. The best-known cause of the outage; and
10. A statement of whether the message is the notifying service provider's initial notification to the 911/988 special facility, an update to an initial notification, or a message intended to be the notifying service provider's final assessment of the outage./25
Each of these ten elements, as well as any other material information about an outage, must be included in a 911 or 988 special facility outage notification "where available."/26 We emphasize that the phrase "where available" does not relieve providers of their obligation to undertake reasonable efforts to investigate outages and assess their impact before transmitting a notification./27 Providers should use the period between discovery of a reportable outage and the initial notification deadline to gather material information concerning the outage and its effects on affected 911 and 988 special facilities. Notifications that merely announce the existence or possibility of an outage or offer vague statements about the provider's investigatory efforts typically violate the Commission's rules. Such notifications provide limited operational value to affected 911 and 988 special facilities and may hinder their ability to quickly identify outages requiring immediate operational attention./28
We expect that providers engaged in reasonable efforts will typically obtain most or all of the above information within 30 minutes of discovering the outage and, accordingly, this information should typically be included in the initial 911 and 988 special facility outage notifications./29 The unique identifier; the name, telephone, and email address of the notifying provider; the name of the provider experiencing the outage; and a statement of whether the message is the initial, follow-up, or final notification should necessarily be available to the reporting provider at the time of notification and therefore must be included in every notification. We expect that the date and time the incident began; the type of communications service(s) affected; the geographic area affected by the outage; and a statement of how the service provider expects the outage to affect 911 or 988 (including, for instance, whether there is a complete loss of the ability to call 911 or 988, a partial loss, or an irregular, intermittent effect)/30 will become known to the provider soon after discovering the outage and determining that it meets the thresholds for notification. Providers' notifications should include all material information they have obtained but omit information that could not be discovered through reasonable efforts within the 30minute deadline.
In the case of 911, we expect that a provider that has determined that an outage is occurring will generally know, based on the services affected by the outage, how 911 is affected, including whether there is a complete, partial, or intermittent loss of the ability to call 911 or 988 and whether the delivery of call-back or location information is affected./31 With respect to geographic impact, PSHSB has reviewed notifications that were sent to large swaths of PSAPs hundreds of miles away from the likely geographic impact of an outage or that broadly indicate that "all or parts of the United States" are affected or could be affected. Such notifications contravene the purpose of the rules, as they are virtually useless for 911 or 988 special facilities seeking to quickly identify whether an outage affects it and the impact on the public's ability to receive assistance from their facility. Providers should only send notifications to those special facilities that they have reason to believe are affected by an outage and send additional notifications as they learn about additional special facilities that are affected by the outage, provided that these impacts could not be discovered through reasonable efforts within the 30-minute deadline.
The final two data elements expressly listed in section 4.9--the expected date and time of restoration, including the time zone; and the best-known cause of the outage--are more likely to evolve as a provider investigates the outage./32 Providers often will know some material information relevant to those issues when submitting their initial notification to 911 and 988 special facilities and should include that information for the facility's situational awareness./33 This information can be updated or refined in follow-up notifications. For instance, while it may be more challenging to estimate a restoration time for larger or more complex outages,/34 even conveying the fact that an outage is complex and may take longer to resolve would be useful for a 911 or 988 special facility seeking to determine what action to take to remediate the outage's effects on the public. Similarly, a provider may only be able to report the bestknown cause of an outage at the initial notification stage in relatively simple terms. For example, a provider may only know at the outset that an outage was likely caused by a software problem or is located in their transport network./35 Such descriptions should be included in the initial notification and refined as appropriate in follow-up notifications.
To illustrate, we provide three examples of notifications that are non-compliant with the rules.
1. A notification that states a service provider "is experiencing a network impairment that MAY potentially impact . . . your PSAP" and "locations may include [list of 17 states]" is not compliant if a provider is both reasonably certain that all 911 special facilities in an area of a state are affected and is unsure about impacts beyond that area. Such notification, if sent to each 911 special facility in all seventeen states, does not comply with the Commission's rules because it is not sufficiently clear as to which geographic area is affected by the outage and which geographic areas may be affected by the outage./36 Instead, the service provider should clearly state which special facilities the provider is reasonably certain are affected, and may promptly send follow-up notifications if this material information changes.
2. A notification that states the provider "is experiencing a network outage that may potentially affect your 911 special facility" and does not specify how a 911 special facility is affected by the outage is not a compliant notification when the provider knows the outage is intermittently causing calls to drop and, when the calls do not drop, are not completed with ALI/ANI./37 Such information must be included in the notification to comply with the Commission's rules.
3. A notification that states "at this time...[the] outage cause [is] Other" does not comply with the rule because it does not include material information that is available to the provider about the cause of the outage. Even if the only thing a provider knows at the time of sending the notification is that the cause resulted from, e.g., a failed software update; an equipment failure in a third party's transport network; or an engineering error in the network core, then that information is the "best-known cause of the outage" and must be included to comply with the Commission's rules./38
We also encourage providers to be attentive to the format, phrasing, and organization of their outage notifications. Many special facilities have informed PSHSB that it is difficult to quickly identify and assess relevant information, because providers' notifications often are confusingly organized, employ a variety of different formats, or include technical jargon rather than plain-language explanations about the cause and public-safety effects of outages. Providers may consider referencing the structure and format of the outage notification template developed by the Alliance for Telecommunications Industry Solutions (ATIS) in collaboration with public safety organizations, including APCO International, the National Association of State 911 Administrators (NASNA), and the National Emergency Number Association (NENA), to promote greater consistency and usability in outage notifications affecting 911 services./39 Providers could consider using a similar format./40
IV. FOLLOW-UP NOTIFICATIONS
Providers must keep 911 and 988 special facilities informed about ongoing outages by supplementing initial notifications./41 These updates should include any additional material information that becomes available, or any changes to material information already provided, and must be sent as soon as possible after that information becomes available./42 For 911 outages that are resolved within two hours of the provider's initial contact with the 911 special facility, cable, satellite, wireless, wireline and interconnected VoIP providers must, at a minimum, also notify the 911 special facility that the outage is resolved./43 For outages not resolved within that timeframe, cable, satellite, wireless, wireline and interconnected VoIP providers must supply an update no later than two hours after the initial notification, interim updates as soon as possible after additional material information becomes available, and a final notification that the outage has been resolved./44 Providers must submit follow-up notifications on the same basis for outages that affect 988 special facilities./45 The Bureau advises providers that a failure to notify these facilities promptly about additional material information, and to notify them when an outage has concluded, may also subject providers to enforcement referral./46
V. RELIANCE ON THIRD PARTIES
Providers listed in section 4.9(h) and (i) of the rules remain ultimately responsible for compliance with the Commission's 911 and 988 special facility notification requirements./47 Nonetheless, providers may satisfy their obligations by having their third-party vendors conduct network monitoring, perform outage analysis, and send notifications to special facilities on the provider's behalf (particularly when an outage's cause is located within the third-party vendor's own network). Third-party services may also be available, either free of charge or for a fee, to help maintain the currentness of 911 and 988 special facility contact information as required by the Commission's rules./48 In relying on third parties, providers must be mindful of their obligations to discover outages, assess their impact, and notify affected special facilities./49 Accordingly, providers should ensure that any contractual arrangements they have with third parties will require those entities to support providers' timely and accurate identification of outage information so that the provider can fulfill its obligations to notify potentially affected 911 and 988 special facilities and the Commission./50
VI. ADDITIONAL INFORMATION
This Public Notice highlights certain obligations under the Commission's rules and policies. It does not replace or supersede those rules. Providers are responsible for reviewing and complying with all applicable requirements in the Communications Act and the Commission's rules, including part 4 of the Commission's rules and any applicable requirements relating to the provision of 911 and 988 services.
For further information, please contact John Blumenschein, John.Blumenschein@fcc.gov, or Josh Gehret, Joshua.Gehret@fcc.gov, Attorney-Advisors, Cybersecurity and Communications Reliability Division, Public Safety and Homeland Security Bureau.
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Original text plus footnotes here: https://docs.fcc.gov/public/attachments/DA-26-1033A1.pdf
FCC Issues Daily Digest for Sept. 25
WASHINGTON, Sept. 26 -- The Federal Communications Commission issued the following Daily Digest (Vol. 45, No. 185) on Sept. 25, 2026:
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THE FOLLOWING ITEMS ARE DATED AND RELEASED TODAY:
PUBLIC NOTICES
Report No: TEL-02685NS. Released: 2026-09-25. NON STREAMLINED INTERNATIONAL APPLICATIONS/PETITIONS ACCEPTED FOR FILING - ITC. (DA No. 26-1035). OIA. Contact: ICFSinfo@fcc.gov. DA-26-1035A1.pdf (https://docs.fcc.gov/public/attachments/DA-26-1035A1.pdf) DA-26-1035A1.txt (https://docs.fcc.gov/public/attachments/DA-26-1035A1.txt)
Report No: REPORT NO. PN-1-260925-01. Released: 2026-09-25. APPLICATIONS.
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WASHINGTON, Sept. 26 -- The Federal Communications Commission issued the following Daily Digest (Vol. 45, No. 185) on Sept. 25, 2026:
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THE FOLLOWING ITEMS ARE DATED AND RELEASED TODAY:
PUBLIC NOTICES
Report No: TEL-02685NS. Released: 2026-09-25. NON STREAMLINED INTERNATIONAL APPLICATIONS/PETITIONS ACCEPTED FOR FILING - ITC. (DA No. 26-1035). OIA. Contact: ICFSinfo@fcc.gov. DA-26-1035A1.pdf (https://docs.fcc.gov/public/attachments/DA-26-1035A1.pdf) DA-26-1035A1.txt (https://docs.fcc.gov/public/attachments/DA-26-1035A1.txt)
Report No: REPORT NO. PN-1-260925-01. Released: 2026-09-25. APPLICATIONS.MB. DOC-425349A1.pdf (https://docs.fcc.gov/public/attachments/DOC-425349A1.pdf) DOC-425349A1.txt (https://docs.fcc.gov/public/attachments/DOC-425349A1.txt)
Report No: REPORT NO. PN-3-260925-01. Released: 2026-09-25. PLEADINGS. MB. DOC-425351A1.pdf (https://docs.fcc.gov/public/attachments/DOC-425351A1.pdf) DOC-425351A1.txt (https://docs.fcc.gov/public/attachments/DOC-425351A1.txt)
Report No: SAT-02041. Released: 2026-09-25. SATELLITE LICENSING DIVISION AND SATELLITE PROGRAMS AND POLICY DIVISION INFORMATION - SAT - ACTIONS TAKEN. (DA No. 26-1032). SB. Contact: ICFSinfo@fcc.gov. DA-26-1032A1.pdf (https://docs.fcc.gov/public/attachments/DA-26-1032A1.pdf) DA-26-1032A1.txt (https://docs.fcc.gov/public/attachments/DA-26-1032A1.txt)
Released: 2026-09-25. COMMUNICATIONS PROVIDERS MUST COMPLY WITH 911 AND 988 OUTAGE NOTIFICATION OBLIGATIONS. (DA No. 26-1033). (Dkt No 15-80 13-75 23-5 04-35 18-336). PSHSB. DA-26-1033A1.docx (https://docs.fcc.gov/public/attachments/DA-26-1033A1.docx) DA-26-1033A1.pdf (https://docs.fcc.gov/public/attachments/DA-26-1033A1.pdf) DA-26-1033A1.txt (https://docs.fcc.gov/public/attachments/DA-26-1033A1.txt)
Report No: REPORT NO. PN-2-260925-01. Released: 2026-09-25. ACTIONS. MB. DOC-425350A1.pdf (https://docs.fcc.gov/public/attachments/DOC-425350A1.pdf) DOC-425350A1.txt (https://docs.fcc.gov/public/attachments/DOC-425350A1.txt)
Report No: SCL-00639S. Released: 2026-09-25. STREAMLINED SUBMARINE CABLE LANDING LICENSE APPLICATIONS - SCL. (DA No. 26-1034). OIA. Contact: ICFSinfo@fcc.gov. DA-26-1034A1.pdf (https://docs.fcc.gov/public/attachments/DA-26-1034A1.pdf) DA-26-1034A1.txt (https://docs.fcc.gov/public/attachments/DA-26-1034A1.txt)
Report No: SAT-02040. Released: 2026-09-25. SATELLITE LICENSING DIVISION AND SATELLITE PROGRAMS AND POLICY DIVISION INFORMATION - SAT - ACCEPTED FOR FILING. SB. Contact: ICFSinfo@fcc.gov. DOC-425356A1.pdf (https://docs.fcc.gov/public/attachments/DOC-425356A1.pdf) DOC-425356A1.txt (https://docs.fcc.gov/public/attachments/DOC-425356A1.txt)
Released: 2026-09-25. EX PARTE PRESENTATIONS AND POST-REPLY COMMENT PERIOD FILING IN PERMIT-BUT-DISCLOSURE PROCEEDINGS RECEIVED ON 9-24-26. OMD. Contact: Kenneth Hill, 202-418-7521. DOC-425355A1.pdf (https://docs.fcc.gov/public/attachments/DOC-425355A1.pdf) DOC-425355A1.txt (https://docs.fcc.gov/public/attachments/DOC-425355A1.txt)
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TEXTS
FEDERATED WIRELESS, INC. EXPEDITED REQUEST FOR EMERGENCY WAIVER OF CITIZENS BROADBAND RADIO SERVICE INCUMBENT PROTECTION RULES. WTB Conditional Grant of Federated Emergency Waiver. (Dkt No 15-319). Action by: Chief, Mobility Division. Adopted: 2026-09-25 by ORDER. (DA No. 26-1031). WTB. DA-26-1031A1.pdf (https://docs.fcc.gov/public/attachments/DA-26-1031A1.pdf) DA-26-1031A1.txt (https://docs.fcc.gov/public/attachments/DA-26-1031A1.txt)
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Original text here: https://www.fcc.gov/edocs/daily-digest/2026/09/25
EEOC Sues Trancasa USA for Age Discrimination
WASHINGTON, Sept. 25 -- The Equal Employment Opportunity Commission issued the following news release:
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EEOC Sues Trancasa USA for Age Discrimination
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Federal lawsuit says Texas trucking company refused to hire drivers based on age
McALLEN, Texas -Trancasa USA, Inc., a trucking and logistics company located in Pharr, Texas with locations in south and west Texas, violated federal law when it refused to hire a class of older applicants for driver positions because of their ages, the U.S. Equal Employment Opportunity Commission (EEOC) charged in a lawsuit announced today.
According to
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WASHINGTON, Sept. 25 -- The Equal Employment Opportunity Commission issued the following news release:
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EEOC Sues Trancasa USA for Age Discrimination
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Federal lawsuit says Texas trucking company refused to hire drivers based on age
McALLEN, Texas -Trancasa USA, Inc., a trucking and logistics company located in Pharr, Texas with locations in south and west Texas, violated federal law when it refused to hire a class of older applicants for driver positions because of their ages, the U.S. Equal Employment Opportunity Commission (EEOC) charged in a lawsuit announced today.
According tothe lawsuit, since at least June 2023, Trancasa has refused to hire a class of older applicants for driver positions because the company's liability insurance policy did not cover drivers over age 65. The suit also states that under its insurance policy, Trancasa agreed to impose more demanding driving record standards for applicants over age 60.
"Employers cannot discriminate against workers by claiming that the discrimination is required or authorized by a contract with another party, such as a customer or insurance provider," said acting EEOC Dallas Regional Attorney Ronald L. Phillips. "Such agreements and their implementation are illegal, and both parties to the contract place themselves at considerable risk of potential litigation and liability."
The conduct alleged in the EEOC's complaint violates the Age Discrimination in Employment Act (ADEA), which prohibits discrimination against individuals 40 or older because of age, including failure to hire and imposing different terms and conditions of employment. The EEOC filed suit (U.S. EEOC v. Trancasa USA, Inc., Case No. 7:26-cv-00457) in the U.S. District Court for the Southern District of Texas, McAllen Division after first attempting to reach a pre-litigation settlement through its administrative conciliation process.
EEOC San Antonio Field Office Director Norma Guzman said, "Federal law prohibits employers from refusing to hire workers who are age 40 or older because of their ages. This prohibition applies regardless of whether the employer makes those hiring decisions based on its own views or the views, preferences or demands of a third party such as an insurance company."
For more information on age discrimination, please visit https://www.eeoc.gov/age-discrimination.
The lawsuit was initiated by the EEOC's Dallas District Office, which has jurisdiction over a substantial part of Texas and parts of southern New Mexico.
The EEOC is the sole federal agency authorized to investigate and litigate against businesses and other private sector employers for violations of federal laws prohibiting employment discrimination. For public sector employers, the EEOC shares jurisdiction with the Department of Justice's Civil Rights Division. The EEOC also is responsible for coordinating the federal government's employment antidiscrimination effort. More information about the EEOC is available at www.eeoc.gov.
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Original text here: https://www.eeoc.gov/newsroom/eeoc-sues-trancasa-usa-age-discrimination
EEOC Sues Las Vegas Call Center for Disability Discrimination and Retaliation
WASHINGTON, Sept. 25 -- The Equal Employment Opportunity Commission issued the following news release:
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EEOC Sues Las Vegas Call Center for Disability Discrimination and Retaliation
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Federal agency charges Las Vegas businesses discriminated against employees with disabilities
LAS VEGAS -GSK Research Inc. and KGS Research, Inc., doing business as VRI Research, operators of a call center in Las Vegas, violated federal law when they discriminated against employees because of their disabilities and retaliated against them for requesting accommodations, the U.S. Equal Employment Opportunity
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WASHINGTON, Sept. 25 -- The Equal Employment Opportunity Commission issued the following news release:
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EEOC Sues Las Vegas Call Center for Disability Discrimination and Retaliation
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Federal agency charges Las Vegas businesses discriminated against employees with disabilities
LAS VEGAS -GSK Research Inc. and KGS Research, Inc., doing business as VRI Research, operators of a call center in Las Vegas, violated federal law when they discriminated against employees because of their disabilities and retaliated against them for requesting accommodations, the U.S. Equal Employment OpportunityCommission (EEOC) charged in a lawsuit announced today.
According to the EEOC's lawsuit, since August 2018 the defendants failed to observe their legal responsibilities under the Americans with Disabilities Act (ADA). For example, one employee needed short breaks to address muscle spasms caused by muscular dystrophy but a manager responded saying he "didn't do accommodations." In another instance, a human resources official said she was not aware of any law that required the company to accommodate an employee's medical condition.
The defendants required another employee, who did not have use of his legs and worked remotely full time, to travel to the office to sign administrative paperwork and pick up his paychecks, refusing his request for accommodation to not travel to office for minor administrative tasks. Employees were terminated, placed on unpaid leave, and/or retaliated against for requesting accommodations.
"Employers must adhere to the requirements of federal anti-discrimination laws, including the ADA," said Michael Mendoza, director of the EEOC's Las Vegas Local Office. "The EEOC stands ready to enforce those laws when employers choose to ignore them."
Such alleged conduct violates the Americans with Disabilities Act (ADA), which prohibits discrimination based on disability, requires accommodation of disabilities absent undue hardship, and prohibits discharge of an employee because of their disability or because they requested an accommodation. The EEOC filed suit (EEOC v. GSK Research Inc. et al., Case No. 2:26-cv-03093) in the U.S. District Court for Nevada after first attempting to reach a pre-litigation settlement through its administrative conciliation process.
Beatriz Andre, acting regional attorney for the EEOC Los Angeles District, said, "The EEOC will continue to enforce protections on behalf of employees with disabilities so they are not excluded from the workforce, and protect them from retaliation when they assert their rights under the ADA."
For more information on disability discrimination and retaliation, please visit https://www.eeoc.gov/disability-discrimination and https://www.eeoc.gov/retaliation.
The EEOC's Los Angeles District Office is responsible for addressing discrimination charges and conducting agency litigation in central and southern California, southern Nevada, Hawaii, Guam, American Samoa, Wake Island, and the Northern Mariana Islands with offices in Los Angeles, Fresno, Las Vegas, San Diego and Honolulu.
The EEOC is the sole federal agency authorized to investigate and litigate against businesses and other private sector employers for violations of federal laws prohibiting employment discrimination. For public sector employers, the EEOC shares jurisdiction with the Department of Justice's Civil Rights Division. The EEOC also is responsible for coordinating the federal government's employment antidiscrimination effort. More information about the EEOC is available at www.eeoc.gov.
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Original text here: https://www.eeoc.gov/newsroom/eeoc-sues-las-vegas-call-center-disability-discrimination-and-retaliation
CPSC Issues Recall Alert Involving WinxMatrs Mattresses
WASHINGTON, Sept. 25 -- The Consumer Product Safety Commission issued the following recall alert:
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Name of Product: WinxMatrs Mattresses
Hazard: The recalled mattresses violate the mandatory flammability standard for mattresses, posing a risk of serious injury or death from fire.
Remedy: Refund
Recall Date: September 24, 2026
Units: About 792
Consumer Contact: Xinan Home by email at WinxMatrsMattressRecall@outlook.com.
Recall Details
Description: This recall involves WinxMatrs-branded mattresses. The black mattresses are 10 inches thick and were sold in a twin size. They were sold
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WASHINGTON, Sept. 25 -- The Consumer Product Safety Commission issued the following recall alert:
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Name of Product: WinxMatrs Mattresses
Hazard: The recalled mattresses violate the mandatory flammability standard for mattresses, posing a risk of serious injury or death from fire.
Remedy: Refund
Recall Date: September 24, 2026
Units: About 792
Consumer Contact: Xinan Home by email at WinxMatrsMattressRecall@outlook.com.
Recall Details
Description: This recall involves WinxMatrs-branded mattresses. The black mattresses are 10 inches thick and were sold in a twin size. They were soldcompressed in a box. The size and the brand are printed on the mattress' sewn-in labels.
Remedy: Consumers should stop using the recalled mattresses immediately and contact Xinan Home for a full refund. Consumers will be asked to destroy the mattress by writing in permanent marker "RECALLED," on the top surface of the mattress and on the mattress label and send photos of the marked mattress and of the label showing Xinan Home to WinxMatrsMattressRecall@outlook.com.
Incidents/Injuries: None reported
Sold Online At: Amazon.com from August 2025 through November 2025 for about $120.
Importer(s): Huizhou Xiqijun Trading Co., Ltd, dba Xinan Home, of China
Manufactured In: China
Recall number: 26-793
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Original text here: https://www.cpsc.gov/Recalls/2026/Xinan-Home-Recalls-WinxMatrs-Mattresses-Due-to-Risk-of-Serious-Injury-or-Death-from-Fire-Hazard-Violate-Mandatory-Standard-for-Mattress-Flammability
CPSC Issues Recall Alert Involving Light-Up Glasses, Crown Headbands, Sparkle Headbands, Ties
WASHINGTON, Sept. 25 -- The Consumer Product Safety Commission issued the following recall alert:
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Name of Product: Light-Up Glasses, Crown Headbands, Sparkle Headbands and Ties
Hazard: The recalled children's toys violate the mandatory standard for toys because they contain button cell batteries and the compartments that hold the batteries can be easily accessed by children, posing a deadly ingestion hazard to children. When button cell and coin batteries are swallowed, the ingested batteries can cause serious injuries, internal chemical burns and death.
Remedy: Refund
Recall Date: September
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WASHINGTON, Sept. 25 -- The Consumer Product Safety Commission issued the following recall alert:
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Name of Product: Light-Up Glasses, Crown Headbands, Sparkle Headbands and Ties
Hazard: The recalled children's toys violate the mandatory standard for toys because they contain button cell batteries and the compartments that hold the batteries can be easily accessed by children, posing a deadly ingestion hazard to children. When button cell and coin batteries are swallowed, the ingested batteries can cause serious injuries, internal chemical burns and death.
Remedy: Refund
Recall Date: September24, 2026
Units: About 43,674 units
Consumer Contact: ABC Trading toll-free at 323-581-3688 from 9:30 a.m. to 6 p.m. PT Monday through Friday, email at recallabc@gmail.com or online at https://www.abctradinginc.com/recall-2 or www.abctradinginc.com and click "Recall Information" at the top of the page for more information.
Recall Details
Description: These recalled products are packaged in a large clear plastic bag. A white label on the clear plastic bag has, in black font, one of the following identifiers: 6502 (for the light-up tie), HD-10 (for the light-up headbands) or L-508 (for the light-up glasses). Each of the items are packaged in individual clear plastic in the larger bag. A white label on the individual clear plastic bag has black lettering that reads: "MADE IN CHINA, Importer: ABC TRADING, INC."
Remedy: Consumers should stop using the recalled light-up toys immediately and contact ABC Trading for a refund. Consumers will be asked to email recallabc@gmail.com a photograph showing the product being disposed of in the trash.
Note: Button cell batteries are hazardous. Batteries should be disposed of or recycled by following local hazardous waste procedures.
Incidents/Injuries: None reported
Sold At: ABC Trading stores in Los Angeles, California and other specialty stores nationwide and online at abctradinginc.com from September 2016 through May 2026 for about $1.
Importer(s): ABC Trading Inc., of Vernon, California
Manufactured In: China
Recall number: 26-799
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Original text here: https://www.cpsc.gov/Recalls/2026/ABC-Trading-Recalls-Light-Up-Childrens-Toys-Due-to-Risk-of-Serious-Injury-or-Death-from-Battery-Ingestion-Violate-Mandatory-Standard-for-Toys
CPSC Issues Recall Alert Involving 5Color Children's Bike Helmet, Pads Sets
WASHINGTON, Sept. 25 -- The Consumer Product Safety Commission issued the following recall alert:
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Name of Product: 5Color Children's Bike Helmet and Pads Sets
Hazard: The helmets in the recalled sets violate the mandatory safety standard for bicycle helmets because the helmets do not comply with the impact attenuation, retention system, positional stability, labeling and certification requirements. The helmets can fail to protect the user in the event of a crash, posing a serious risk of injury or death due to head injury.
Remedy: Refund
Recall Date: September 24, 2026
Units: About
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WASHINGTON, Sept. 25 -- The Consumer Product Safety Commission issued the following recall alert:
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Name of Product: 5Color Children's Bike Helmet and Pads Sets
Hazard: The helmets in the recalled sets violate the mandatory safety standard for bicycle helmets because the helmets do not comply with the impact attenuation, retention system, positional stability, labeling and certification requirements. The helmets can fail to protect the user in the event of a crash, posing a serious risk of injury or death due to head injury.
Remedy: Refund
Recall Date: September 24, 2026
Units: About324
Consumer Contact: 5Color toll free at 833-382-6461 from 9 a.m. to 2 p.m. CT Monday through Friday or email at FiveColorCS@163.com.
Recall Details
Description: This recall involves 5Color-branded bicycle helmet and pads sets. The sets consist of a pink helmet, knee and elbow pads. Only the size small helmets are included in this recall. The helmets are size small (S), fitting a head circumference of about 18 to 22 inches, and have black padding, black straps, a black and a black fit-adjusting knob at the back. "2026/03/20" are included in this recall. "Model No.: YD-001," "Lot/Ref: YD-260320" and "Date 2026/03/20" are printed on a label on the inside of the helmet and on the product packaging.
Remedy: Consumers should stop using the helmets immediately and contact 5Color for a full refund of the set. Consumers will be asked to destroy the recalled helmet by cutting the straps and email a photo of the destroyed helmet to FiveColorCS@163.com. Consumers should then dispose of the recalled helmet. Consumers may keep the protection pads.
Incidents/Injuries: None reported
Sold Online At: Amazon.com in May 2026 for between $25 and $26.
Retailer: Hengqin Guangwei Consulting Co., Ltd., dba. 5Color, of China
Manufactured In: China
Recall number: 26-789
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Original text here: https://www.cpsc.gov/Recalls/2026/5Color-Recalls-Childrens-Bicycle-Helmet-and-Pads-Sets-Due-to-Risk-of-Serious-Injury-or-Death-from-Head-Injury-Violate-Mandatory-Standard-for-Bicycle-Helmets
