Thursday - September 10, 2026

Generative AI Systems for Interpreting Customer Service Communications

2026-09-08

ALEXANDRIA, Virginia, Sept. 8 -- THE BOSTON CONSULTING GROUP, INC., Boston, Massachusetts has been assigned a patent (No. US 12730964 B2, initially filed Feb. 7, 2024) developed by four inventors Andrea Gao, Boston, Massachusetts; Urvi Awasthi, Boston, Massachusetts; Sanjay Elangovan, Boston, Massachusetts; and Matthew Kropp, Boston, Massachusetts, for "Generative AI systems for interpreting customer service communications." . . .

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