Thursday - May 7, 2026

Contact Center Quality Management Control Using Generative Artificial Intelligence

2026-05-05

ALEXANDRIA, Virginia, May 5 -- ZOOM COMMUNICATIONS, INC., San Jose, California has been assigned a patent (No. US 12620320 B1, initially filed April 29, 2024) developed by Ryan Christopher Ang, Coon Rapids, Minnesota, and Periyaven Naiken Gopalla, Burlingame, California, for "Contact center quality management control using generative artificial intelligence." . . .

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Contact Center Quality Management Control Using Generative Artificial Intelligence

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