Wednesday - April 29, 2026

Confirming Alignment Between Contemporaneous Visual and Audio Feedback of the Agent During Customer Calls

2026-03-17

ALEXANDRIA, Virginia, March 17 -- BANK OF AMERICA CORPORATION, Charlotte, North Carolina has been assigned a patent (No. US 12581016 B2, initially filed Feb. 28, 2024) developed by seven inventors Nipun Mahajan, Lawrenceville, New Jersey; Ayela Chughtai, New York, New York; Sushama Shelke, Mumbai, India; John T. Blackmon, Jacksonville, Florida; Yogesh Raghuvanshi, Pennington, New Jersey; Amit Mishra, Chennai, India; and Saravana Prakash Kumaresan, Plainsboro, New Jersey, for "Confirming alignme . . .

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Confirming Alignment Between Contemporaneous Visual and Audio Feedback of the Agent During Customer Calls

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