Thursday - March 26, 2026

Real Time AI/ML Based Monitoring and Triggering App to Destress Contact Center Associates

2025-10-28

ALEXANDRIA, Virginia, Oct. 28 -- BANK OF AMERICA CORPORATION, Charlotte, North Carolina has been assigned a patent (No. US 12457295 B2, initially filed Jan. 31, 2024) developed by seven inventors Nipun Mahajan, Lawrenceville, New Jersey; Ayela Chughtai, New York, New York; Sushama Shelke, Mumbai, India; John T. Blackmon, Jacksonville, Florida; Yogesh Raghuvanshi, Pennington, New Jersey; Amit Mishra, Chennai, India; and Saravana Prakash Kumaresan, Plainsboro, New Jersey, for "Real time AI/ML bas . . .

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Real Time AI/ML Based Monitoring and Triggering App to Destress Contact Center Associates

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