IRS Taxpayer Services: Challenges in Measuring the Benefits of Customer Service Investments
November 10, 2026
November 10, 2026
WASHINGTON, Nov. 10 (TNSLrpt) -- The Government Accountability Office issued the following report:
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IRS Taxpayer Services: Challenges in Measuring the Benefits of Customer Service Investments
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The IRS offers services--such as telephone and in-person assistance--to help taxpayers file returns and pay their taxes. Although difficult to measure, budgeting to improve these services could help increase tax compliance, reduce taxpayer burden, a . . .
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IRS Taxpayer Services: Challenges in Measuring the Benefits of Customer Service Investments
*
The IRS offers services--such as telephone and in-person assistance--to help taxpayers file returns and pay their taxes. Although difficult to measure, budgeting to improve these services could help increase tax compliance, reduce taxpayer burden, a . . .