Protect Borrowers: Deflection & Doom Loops - The Hollowing Out of Customer Service
October 14, 2026
October 14, 2026
WASHINGTON, Oct. 14 -- Protect Borrowers (formerly Student Borrower Protection Center) issued the following news release:
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Deflection & Doom Loops: The Hollowing Out of Customer Service
How Decades of Cost-Cutting, Outsourcing, and Automation Left Customers Stranded With AI Chatbots, and What We Can Do About It
By Stephanie T. Nguyen and Adam Teitelbaum | October 13, 2026
Customer service has been hollowed out and sludged . . .
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Deflection & Doom Loops: The Hollowing Out of Customer Service
How Decades of Cost-Cutting, Outsourcing, and Automation Left Customers Stranded With AI Chatbots, and What We Can Do About It
By Stephanie T. Nguyen and Adam Teitelbaum | October 13, 2026
Customer service has been hollowed out and sludged . . .