Gartner Survey Finds AI Spending by Customer Service Leaders Has Surged by 38%, Despite Overall Service and Support Function Budgets Rising by Just 2%
August 26, 2026
August 26, 2026
STAMFORD, Connecticut, Aug. 26 (TNSrep) -- Gartner, an information technology research and advisory company, issued the following news release:
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Gartner Survey Finds AI Spending by Customer Service Leaders Has Surged by 38%, Despite Overall Service and Support Function Budgets Rising by Just 2%
GenAI Chatbots, Voicebots and Agentic AI Platforms Emerge as the Technologies Expected to Deliver the Greatest Future Value
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AI spend . . .
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Gartner Survey Finds AI Spending by Customer Service Leaders Has Surged by 38%, Despite Overall Service and Support Function Budgets Rising by Just 2%
GenAI Chatbots, Voicebots and Agentic AI Platforms Emerge as the Technologies Expected to Deliver the Greatest Future Value
-
AI spend . . .