Monday - April 20, 2026
Counselors embedded in 911 call centers benefit police, the public
April 20, 2026
ITHACA, New York, April 20 -- Cornell University posted the following news:

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Counselors embedded in 911 call centers benefit police, the public

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When behavioral health clinicians at 911 call centers answer mental health and substance abuse calls, it not only reduces arrests, involuntary psychiatric detentions and use of force, but also enables police officers to spend more time ensuring public safety, according to new Cornell research.

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