Consumers Demand More From AI-Powered Customer Service, Says Research
February 26, 2026
February 26, 2026
CAMBRIDGE, Massachusetts, Feb. 26 (TNSrep) -- Pegasystems, a software company empowering digital transformation, issued the following news release:
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Consumers Demand More from AI-Powered Customer Service, Says Research
New Pega study suggests businesses using AI aren't meeting customer expectations...yet
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Consumers don't yet trust artificial intelligence (AI) to give them the customer service experiences they demand . . .
* * *
Consumers Demand More from AI-Powered Customer Service, Says Research
New Pega study suggests businesses using AI aren't meeting customer expectations...yet
*
Consumers don't yet trust artificial intelligence (AI) to give them the customer service experiences they demand . . .