Gartner Survey Finds 60% of Customer Service Agents Fail to Promote Self-Service
December 13, 2025
December 13, 2025
STAMFORD, Connecticut, Dec. 13 (TNSrep) -- Gartner, an information technology research and advisory company, issued the following news release:
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Gartner Survey Finds 60% of Customer Service Agents Fail to Promote Self-Service
Agents Play a Pivotal Role in Supporting Self-Service Investments
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Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc.
A Ga . . .
* * *
Gartner Survey Finds 60% of Customer Service Agents Fail to Promote Self-Service
Agents Play a Pivotal Role in Supporting Self-Service Investments
*
Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc.
A Ga . . .