Wednesday - December 3, 2025
Gartner Survey Finds Only 20% of Customer Service Leaders Report AI-Driven Headcount Reduction
December 03, 2025
STAMFORD, Connecticut, Dec. 3 (TNSrep) -- Gartner, an information technology research and advisory company, issued the following news release:

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Gartner Survey Finds Only 20% of Customer Service Leaders Report AI-Driven Headcount Reduction

AI is Augmenting--Not Replacing--Customer Service Roles, with 42% of Organizations Hiring for New AI-focused Positions

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While there is widespread speculation that AI will drastically reduce . . .

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