Does AI Really Understand People? What a Brain-Imaging Study Found
November 11, 2026
November 11, 2026
BALTIMORE, Maryland, Nov. 11 -- The University of Baltimore posted the following news:
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Does AI Really Understand People? What a Brain-Imaging Study Found
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A customer service chatbot tells an upset client, "I understand how frustrating this must be." It sounds genuinely empathetic.
Yet an empirical study co-authored by Dr. Jiaoping Chen, an assistant professor of information systems at the University of Baltimore� . . .
* * *
Does AI Really Understand People? What a Brain-Imaging Study Found
*
A customer service chatbot tells an upset client, "I understand how frustrating this must be." It sounds genuinely empathetic.
Yet an empirical study co-authored by Dr. Jiaoping Chen, an assistant professor of information systems at the University of Baltimore� . . .