STAMFORD, Connecticut, Nov. 5 [Category: BizConsulting] -- Gartner, an information technology research and advisory company, issued the following news release:

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Gartner Survey Finds 21% of Service and Support Leaders Have Reduced Human Agent Headcount Because of AI

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2027 Leadership Vision: Strategic Priorities for Customer Service and Support Leaders

December 15 2026

Kathy Ross

VP Analyst, Gartner