Gartner Survey Reveals Just 4% of Customer Service Leaders Have Achieved the Expected ROI of Their AI Initiatives
November 04, 2026
November 04, 2026
STAMFORD, Connecticut, Nov. 4 [Category: BizConsulting] -- Gartner, an information technology research and advisory company, issued the following news release:
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Gartner Survey Reveals Just 4% of Customer Service Leaders Have Achieved the Expected ROI of Their AI Initiatives
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Just 4% of customer service organizations have achieved the ROI they expected from AI initiatives, according to a survey by Gartner, Inc., a business and technology i . . .
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Gartner Survey Reveals Just 4% of Customer Service Leaders Have Achieved the Expected ROI of Their AI Initiatives
*
Just 4% of customer service organizations have achieved the ROI they expected from AI initiatives, according to a survey by Gartner, Inc., a business and technology i . . .