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Does mobile technology integration improve the speed and equity of resolving government service requests?
October 22, 2026
CAMBRIDGE, Massachusetts, Oct. 22 -- The Massachusetts Institute of Technology Sloan School of Management posted the following news release:

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Does mobile technology integration improve the speed and equity of resolving government service requests?

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New research from MIT Sloan School of Management examines how the integration of mobile touchpoints with existing technologies impacts the efficiency and equity of non-emergency complaints for . . .

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