NEW YORK, Sept. 15 [Category: BizFinancial Services] -- American Express posted the following news release:

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New American Express Research: Card Members Want AI to Enhance, Not Replace Human Support

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Survey finds Amex customers prioritize choice, accuracy and human support while embracing AI for routine tasks

From scheduling appointments to booking hotels, generative AI (Gen AI) is transforming how people make purchases, plan . . .

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