STAMFORD, Connecticut, Sept. 2 (TNSCrep) -- Gartner, an information technology research and advisory company, issued the following Q&A on Sept.1, 2026, involving Senior Director Analyst Eric Keller:

* * *

Gartner Survey Finds Only 27% of Customers Would Try a Chatbot Again After a Negative Experience

Customers say they are open to using customer service chatbots, but only 27% of customers say they would be willing to try a chatbot again after a negative . . .

Click here for more information about our products