NRC Health: Patient Experience Happens on Two Clocks. Health Systems Need to Pay Attention to Both
August 27, 2026
August 27, 2026
LINCOLN, Nebraska, Aug. 27 -- NRC Health, a provider of customer intelligence in healthcare, issued the following transcript of a podcast involving strategic advisor of research William England and Director of Experience Strategy at Fairview Casey Arends:
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Patient Experience Happens on Two Clocks. Health Systems Need to Pay Attention to Both.
Patients rarely think about healthcare in terms of operational metrics.
They think about whether . . .
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Patient Experience Happens on Two Clocks. Health Systems Need to Pay Attention to Both.
Patients rarely think about healthcare in terms of operational metrics.
They think about whether . . .