Dartmouth College: Even With Humans in the Loop, Agentic AI Systems Struggle
July 21, 2026
July 21, 2026
HANOVER, New Hampshire, July 21 -- Dartmouth College issued the following news:
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Even With Humans in the Loop, Agentic AI Systems Struggle
In a new paper, Tuck professor Lauren Xiaoyuan Lu explores the performance of a human-supervised Gen AI agent dealing directly with customers.
By Kirk Kardashian
In early 2024, the frontier of generative (gen) AI in customer service consisted of gen AI assistants helping human agents respon . . .
* * *
Even With Humans in the Loop, Agentic AI Systems Struggle
In a new paper, Tuck professor Lauren Xiaoyuan Lu explores the performance of a human-supervised Gen AI agent dealing directly with customers.
By Kirk Kardashian
In early 2024, the frontier of generative (gen) AI in customer service consisted of gen AI assistants helping human agents respon . . .