Pushy NHS chatbots risk putting patients off screening appointments, researchers warn
June 09, 2026
June 09, 2026
GUILFORD, England, June 9 -- The University of Surrey issued the following news release:
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Pushy NHS chatbots risk putting patients off screening appointments, researchers warn
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Patients booking cervical screening appointments through an AI chatbot respond positively to friendliness and choice-oriented language, but are put off by over-messaging, pushy reminders and blurred human-AI boundaries, according to new research from the University . . .
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Pushy NHS chatbots risk putting patients off screening appointments, researchers warn
*
Patients booking cervical screening appointments through an AI chatbot respond positively to friendliness and choice-oriented language, but are put off by over-messaging, pushy reminders and blurred human-AI boundaries, according to new research from the University . . .