Gartner Survey Finds 31% of Service & Support Leaders Have Implemented, or are Planning AI Driven Frontline Layoffs Through 1Q27
April 23, 2026
April 23, 2026
STAMFORD, Connecticut, April 23 -- Gartner, an information technology research and advisory company, issued the following news release:
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Gartner Survey Finds 31% of Service & Support Leaders Have Implemented, or are Planning AI Driven Frontline Layoffs Through 1Q27
Eighty Five Percent are Expanding Agent Responsibilities as AI Reduces Contact Volume and Shifts Work Toward Higher-Value Tasks
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Thirty-one percent of customer . . .
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Gartner Survey Finds 31% of Service & Support Leaders Have Implemented, or are Planning AI Driven Frontline Layoffs Through 1Q27
Eighty Five Percent are Expanding Agent Responsibilities as AI Reduces Contact Volume and Shifts Work Toward Higher-Value Tasks
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Thirty-one percent of customer . . .