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Gartner Predicts Over 50% of Customer Service Organizations Will Double Their Technology Spend By 2028
March 31, 2026
STAMFORD, Connecticut, March 31 (TNSrep) -- Gartner, an information technology research and advisory company, issued the following news release:

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Gartner Predicts Over 50% of Customer Service Organizations Will Double Their Technology Spend By 2028

AI-Driven Increase in Technology Spend Will Not Be Offset By an Equivalent Reduction in Talent

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By 2028, over 50% of customer service organizations will double their technology spe . . .

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