Friday - March 27, 2026
SUNY University at Albany: Researchers Examine How AI Chatbots Are Shaping Government Operations
March 27, 2026
ALBANY, New York, March 27 -- SUNY University at Albany issued the following news:

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Researchers Examine How AI Chatbots Are Shaping Government Operations

By Michael Parker

As artificial intelligence (AI) tools become more common across government, new research from the University at Albany's Center for Technology in Government (CTG UAlbany) examines how agencies are using chatbots and what those tools are actually changing in practice . . .

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