Gartner Survey Finds 91% of Customer Service Leaders Under Pressure to Implement AI in 2026
February 18, 2026
February 18, 2026
STAMFORD, Connecticut, Feb. 18 (TNSrep) -- Gartner, an information technology research and advisory company, issued the following news release:
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Gartner Survey Finds 91% of Customer Service Leaders Under Pressure to Implement AI in 2026
AI Will Significantly Reshape Frontline Roles with More than 80% of Organizations Planning to Expand Human Agent Responsibilities
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Customer service and support leaders are facing increased exe . . .
* * *
Gartner Survey Finds 91% of Customer Service Leaders Under Pressure to Implement AI in 2026
AI Will Significantly Reshape Frontline Roles with More than 80% of Organizations Planning to Expand Human Agent Responsibilities
*
Customer service and support leaders are facing increased exe . . .