Gartner Predicts Half of Companies That Cut Customer Service Staff Due to AI Will Rehire by 2027
February 03, 2026
February 03, 2026
STAMFORD, Connecticut, Feb. 3 (TNSrep) -- Gartner, an information technology research and advisory company, issued the following news release:
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Gartner Predicts Half of Companies That Cut Customer Service Staff Due to AI Will Rehire by 2027
Service and Support Leaders Should Prioritize Long-Term Growth Over Short-Term Cost Reduction
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By 2027, 50% of companies that attributed headcount reduction to AI will rehire staff to perf . . .
* * *
Gartner Predicts Half of Companies That Cut Customer Service Staff Due to AI Will Rehire by 2027
Service and Support Leaders Should Prioritize Long-Term Growth Over Short-Term Cost Reduction
*
By 2027, 50% of companies that attributed headcount reduction to AI will rehire staff to perf . . .