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Gartner Predicts 60% of Brands Will Use Agentic AI to Deliver Streamlined One-To-One Interactions by 2028
January 17, 2026
STAMFORD, Connecticut, Jan. 17 (TNSrep) -- Gartner, an information technology research and advisory company, issued the following news release:

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Gartner Predicts 60% of Brands Will Use Agentic AI to Deliver Streamlined One-to-One Interactions by 2028

Marketers Must Strengthen Data Governance, Embrace Transparency, and Adapt Organizational Models to Succeed in an AI-Driven Future

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By 2028, 60% of brands will use agentic AI to . . .

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