Tuesday - December 23, 2025
Gartner: Customer Service and Support Leaders Must Prioritize Blending Human Strengths With AI Intelligence in 2026
December 17, 2025
STAMFORD, Connecticut, Dec. 17 -- Gartner, an information technology research and advisory company, issued the following Q&A on Dec. 16, 2025, with Chief of Research Brad Fager:

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Customer Service and Support Leaders Must Prioritize Blending Human Strengths with AI Intelligence in 2026

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As the customer service landscape rapidly evolves, customer service and support leaders are focusing on how AI can help advance their priorities for 20 . . .

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