Tuesday - December 23, 2025
ISG: Insurers Adopt Global Capability Centers to Meet AI Needs and Improve Operations
December 11, 2025
WASHINGTON, Dec. 11 (TNSrpt) -- Information Services Group (ISG), Stamford, Connecticut, published a research report finding that insurance enterprises are increasingly partnering with service providers to establish Global Capability Centers (GCCs). According to the report on strategic insurance services, carriers are adopting these models to address market shifts and economic uncertainty, attract AI resources, reduce costs, expand capabilities, and strengthen operational resilience.

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