Queensland University of Technology: Humanizing Retail Workers Shown to Reduce Customer Abuse and Create Empathy
November 07, 2025
November 07, 2025
BRISBANE, Australia, Nov. 7 (TNSjou) -- The Queensland University of Technology issued the following news:
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Humanising retail workers shown to reduce customer abuse and create empathy
A study led by QUT Business School researchers has found a simple intervention worth less than 50 cents - namely personalised "under badges" worn by frontline retail staff - can make them more relatable and significantly reduce verbal abuse from customers.
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Humanising retail workers shown to reduce customer abuse and create empathy
A study led by QUT Business School researchers has found a simple intervention worth less than 50 cents - namely personalised "under badges" worn by frontline retail staff - can make them more relatable and significantly reduce verbal abuse from customers.
. . .