Employees Strongly Prefer Human Support in Benefits Guidance Despite Growing Introduction of AI and Digital Tools, New York Life Group Benefit Solutions Survey Finds
October 08, 2025
October 08, 2025
NEW YORK, Oct. 8 (TNSrep) -- New York Life Insurance, a mutual life insurance company, issued the following news release on Oct. 7, 2025:
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Employees strongly prefer human support in benefits guidance despite growing introduction of AI and digital tools, New York Life Group Benefit Solutions survey finds.
Employees especially favor human support when discussing sensitive life events (62%) and resolving billing or claim matters (54%).
Less t . . .
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Employees strongly prefer human support in benefits guidance despite growing introduction of AI and digital tools, New York Life Group Benefit Solutions survey finds.
Employees especially favor human support when discussing sensitive life events (62%) and resolving billing or claim matters (54%).
Less t . . .