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Words Matter: EKU Research Reveals the Best Way to Handle Negative Online Reviews
October 01, 2025
RICHMOND, Kentucky, Oct. 1 (TNSjou) -- Eastern Kentucky University issued the following news:

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Words Matter: EKU Research Reveals the Best Way to Handle Negative Online Reviews

In today's digital marketplace, a single bad review can determine whether a customer walks through the door or walks away. In fact, 94% of consumers say they will avoid a business because of a negative review, according to ReviewTrackers. Recognizing the real-world stakes, . . .

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