Enterprise Confidence Dips in Key Areas as ISG Report Reveals Provider Shortcomings
September 18, 2025
September 18, 2025
WASHINGTON, Sept. 18 -- A study by Information Services Group (ISG), Stamford, Connecticut, indicates that enterprises are growing less satisfied with their service and solution providers, particularly in the areas of governance, compliance, and innovation.
The ISG Star of Excellence(TM) CX Insights Report found a decline in satisfaction scores for proactive issue resolution, with only a little over half of clients expressing strong confidence in providers' ability to manage g . . .
The ISG Star of Excellence(TM) CX Insights Report found a decline in satisfaction scores for proactive issue resolution, with only a little over half of clients expressing strong confidence in providers' ability to manage g . . .