University of Notre Dame: Consumers Prefer Dealing With Chatbots Over Humans When Buying 'Embarrassing' Products Online
August 28, 2025
August 28, 2025
NOTRE DAME, Indiana, Aug. 28 (TNSjou) -- The University of Notre Dame posted the following news:
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Consumers prefer dealing with chatbots over humans when buying 'embarrassing' products online
By Shannon Roddel
Consumers are increasingly tired of interacting with chatbots in customer service. There are times, however, when people prefer chatbots, according to new research from the University of Notre Dame.
When purcha . . .
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Consumers prefer dealing with chatbots over humans when buying 'embarrassing' products online
By Shannon Roddel
Consumers are increasingly tired of interacting with chatbots in customer service. There are times, however, when people prefer chatbots, according to new research from the University of Notre Dame.
When purcha . . .