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Gartner Survey Finds Self-Service and Live Chat Will Surpass Traditional Channels as Top Customer Service Technologies By 2027
August 27, 2025
STAMFORD, Connecticut, Aug. 27 [Category: BizConsulting] -- Gartner, an information technology research and advisory company, issued the following news release:

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Gartner Survey Finds Self-Service and Live Chat Will Surpass Traditional Channels as Top Customer Service Technologies By 2027

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STAMFORD, Conn. August 27, 2025

Technologies that support digital-first service will overtake traditional channels such as phone and email . . .

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