Gartner Survey Finds More Than Half of Customer Service Journeys Now Start on Third-Party Platforms
July 24, 2025
July 24, 2025
STAMFORD, Connecticut, July 24 -- Gartner, an information technology research and advisory company, issued the following news release:
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Gartner Survey Finds More Than Half of Customer Service Journeys Now Start on Third-Party Platforms
Service Leaders Must Adapt Strategies to Engage Customers on Search Engines, Social Platforms, and GenAI Tools
More than half (51%) of all customer service journeys now begin on third-party platforms such as . . .
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Gartner Survey Finds More Than Half of Customer Service Journeys Now Start on Third-Party Platforms
Service Leaders Must Adapt Strategies to Engage Customers on Search Engines, Social Platforms, and GenAI Tools
More than half (51%) of all customer service journeys now begin on third-party platforms such as . . .