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Cornell: Amazon's AI Assistant Struggles With Diverse Dialects, Study Finds
July 15, 2025
NEW YORK, July 15 -- Cornell Tech issued the following news:

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Amazon's AI assistant struggles with diverse dialects, study finds

By Grace Stanley

A new Cornell study revealed that Amazon's AI shopping assistant, Rufus, gives vague or incorrect responses to users writing in some English dialects, such as African American English (AAE), especially when prompts contain typos.

The paper introduces a framework to evaluate . . .

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