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Amazon's AI assistant struggles with diverse dialects, study finds
July 14, 2025
ITHACA, New York, July 14 -- Cornell University posted the following news:

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Amazon's AI assistant struggles with diverse dialects, study finds

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A new Cornell study revealed that Amazon's AI shopping assistant, Rufus, gives vague or incorrect responses to users writing in some English dialects, such as African American English (AAE), especially when prompts contain typos.

The paper introduces a framework to evaluate . . .

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