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Gartner Identifies Three Trends That Will Shape The Future of Customer Service
June 25, 2025

STAMFORD, Connecticut, June 25 -- Gartner, an information technology research and advisory company, issued the following news release:

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Gartner Identifies Three Trends That Will Shape The Future of Customer Service

Emerging Technologies and Evolving Expectations Will Transform Customer Service Over the Next Three Years

Automation, AI assistants, and the quest for customer value in service will transform customer service and support by 2028 . . .

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