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Gartner Predicts 50% of Organizations Will Abandon Plans to Reduce Customer Service Workforce Due to AI
June 10, 2025
STAMFORD, Connecticut, June 10 -- Gartner, an information technology research and advisory company, issued the following news release:

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Gartner Predicts 50% of Organizations Will Abandon Plans to Reduce Customer Service Workforce Due to AI

Human Agents Reemerge as Essential Components in Customer Service Strategies Amid AI Integration Challenges

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By 2027, 50% of organizations that expected to significantly reduce their custom . . .

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