Congressional Research Service Issues In Focus White Paper on Customer Experience Research, Usability Testing & Paperwork Reduction Act
January 25, 2025
January 25, 2025
WASHINGTON, Jan. 25 (TNSrep) -- The Congressional Research Service issued the following In Focus white paper (No. IF12877) on Jan. 23, 2025, by Natalie R. Ortiz, government organization and management analyst.
Here are excerpts:
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Customer Experience Research, Usability Testing and the Paperwork Reduction Act
Agencies may conduct customer research to help understand how people experience the delivery of federal services and to improve such . . .
Here are excerpts:
* * *
Customer Experience Research, Usability Testing and the Paperwork Reduction Act
Agencies may conduct customer research to help understand how people experience the delivery of federal services and to improve such . . .