Conduent: Change Agents - CX Agents Making All the Difference in Complex Situations
December 04, 2024
December 04, 2024
FLORHAM PARK, New Jersey, Dec. 4 -- Conduent, a business process services and solutions company, issued the following news release:
Technology is expanding customer experience (CX) self-serve capabilities. However, well-trained agents are still an essential part of the CX mix, with nearly half of the calls handled by Conduent's agents being complex in nature. Advanced innovation like AI is well positioned to address many of the most common needs and frequent requests from customers, . . .
Technology is expanding customer experience (CX) self-serve capabilities. However, well-trained agents are still an essential part of the CX mix, with nearly half of the calls handled by Conduent's agents being complex in nature. Advanced innovation like AI is well positioned to address many of the most common needs and frequent requests from customers, . . .