Doctoral Defence of Johanna Heinonen, MSc (econ.), MA, 13.9.2024.: Integration of Caring Into Online Customer Service Enhances Customer Satisfaction
August 29, 2024
August 29, 2024
KUOPIO, Finland, Aug. 29 (TNSres) -- The University of Eastern Finland issued the following news:
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The doctoral dissertation in the field of Economics will be examined at the Faculty of Social Sciences and Business Studies.
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In today's increasingly digital world, customer service rapidly evolves from traditional face-to-face interactions to online and chat-based platforms. Recognising the critical need for empathy that leads to person . . .
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The doctoral dissertation in the field of Economics will be examined at the Faculty of Social Sciences and Business Studies.
* * *
In today's increasingly digital world, customer service rapidly evolves from traditional face-to-face interactions to online and chat-based platforms. Recognising the critical need for empathy that leads to person . . .