Step Inside American's IOC Unit, Where Customer Journeys are Saved
June 18, 2024
June 18, 2024
FORT WORTH, Texas, June 18 -- American Airlines issued the following news:
Like the conductor of an orchestra, Ron Erdmann leads a closely coordinated team of professionals. But instead of music, Ron is conducting American's Boeing 777 operation on a recent afternoon.
Ron, a 35-year veteran of the airline, is an operations coordinator based at American's Integrated Operations Center (IOC) in Fort Worth, Texas. Before him is a three-dimensional puzzle that's playing out . . .
Like the conductor of an orchestra, Ron Erdmann leads a closely coordinated team of professionals. But instead of music, Ron is conducting American's Boeing 777 operation on a recent afternoon.
Ron, a 35-year veteran of the airline, is an operations coordinator based at American's Integrated Operations Center (IOC) in Fort Worth, Texas. Before him is a three-dimensional puzzle that's playing out . . .