They've Got Your Back: Meet American's System Customer Service Managers
May 01, 2024
May 01, 2024
FORT WORTH, Texas, May 1 -- American Airlines issued the following Q&A on April 29, 2024, with Daniel Schiff, senior manager of network operations strategy in the Integrated Operations Center, and System Customer Service Manager Kim Burrell:
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Day and night, rain or shine, American's team of system customer service managers (SCSM) has a sharp focus on our customers, helping to ensure their journeys go smoothly. Though they're based at American's Integrated Opera . . .
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Day and night, rain or shine, American's team of system customer service managers (SCSM) has a sharp focus on our customers, helping to ensure their journeys go smoothly. Though they're based at American's Integrated Opera . . .