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Verizon Intelligent Call Back Capabilities Powered by Mindful by Medallia Now Available on CALNET
March 29, 2024
SACRAMENTO, California, March 29 -- Verizon, a communications and technology solutions company, issued the following news release on March 27, 2024:

Verizon announced today that state agencies in California can now procure Mindful by Medallia, a customer-led callback scheduling and virtual queue solution, through Verizon's suite of contact center services, now listed as Voice Call Back (VCB) services in the CALNET DNCS (CALNET NextGen) contract vehicle under Category 27. Verizon par . . .

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