MARYLAND TRANSIT ADMINISTRATION'S NEW OFFICE OF CUSTOMER EXPERIENCE ENHANCES RIDER ENGAGEMENT
February 02, 2024
February 02, 2024
BALTIMORE, Maryland, Feb. 2 -- The Maryland Department of Transportation's Transit Administration issued the following news release:
The Maryland Department of Transportation Maryland Transit Administration has launched the Office of Customer Experience, a new department focused on improving how riders experience transit services at each stage of their trip. The Customer Experience Office will integrate performance management data, rider experience studies and real-time information . . .
The Maryland Department of Transportation Maryland Transit Administration has launched the Office of Customer Experience, a new department focused on improving how riders experience transit services at each stage of their trip. The Customer Experience Office will integrate performance management data, rider experience studies and real-time information . . .