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DOT IG: Oversight of Consumer Protection for Airline Ticket Refunds
October 01, 2023
WASHINGTON, Oct. 1 -- The Transportation Inspector General issued the following audit announcement on Sept. 26, 2023, entitled "Oversight of Consumer Protection for Airline Ticket Refunds:"

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From: Nelda Z. Smith, Assistant Inspector General for Aviation Audits

To: General Counsel

As the air travel industry began to respond and recover from the effects of the COVID-19 pandemic, it experienced an increase in flight delays and cance . . .

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