Gartner Survey Finds 62% of Customer Service Channel Transitions are "High-Effort"
July 12, 2023
July 12, 2023
STAMFORD, Connecticut, July 12 (TNSres) -- Gartner, an information technology research and advisory company, issued the following news release:
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"High-Effort" Transitions Between Self-Service and Assisted Channels Lead to Worse CX Outcomes
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Sixty-two percent of customer service channel transitions are "high-effort" for customers, according to Gartner, Inc. Less than half of customers who experience a high-effort tr . . .
* * *
"High-Effort" Transitions Between Self-Service and Assisted Channels Lead to Worse CX Outcomes
* * *
Sixty-two percent of customer service channel transitions are "high-effort" for customers, according to Gartner, Inc. Less than half of customers who experience a high-effort tr . . .