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Congressional Research Service: 'Casework in a Congressional Office'
April 16, 2023
WASHINGTON, April 16 -- The Congressional Research Service issued the following report (No. RL33209) on April 13, 2023, entitled "Casework in a Congressional Office" by American national government specialists R. Eric Petersen and Sarah J. Eckman:

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SUMMARY

In a congressional office, the term casework refers to the response or services that Members of Congress provide to constituents who request assistance. Each year, thousands of constituents . . .

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